Refund & Return Policy Terms & conditions
Last Updated: 8/25/2024
At Shado Shop, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy below to understand your options.
1. Returns
a. Eligibility for Returns:
- Items must be returned within [ 2 days] from the date of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Certain items are non-returnable, including perishable goods, custom-made products, and intimate or sanitary items (e.g., lingerie, swimwear).
b. How to Initiate a Return:
- To initiate a return, please contact us at support@shadoshop.com with your order number and the reason for your return.
- We will provide you with a return authorization and instructions on how to send your item back to us.
- Please do not send your purchase back to the manufacturer.
2. Refunds
a. Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will process a refund to your original payment method. Depending on your payment provider, the refund may take [15-20] business days to reflect in your account.
b. Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Any item returned more than [ 5 days] after delivery may also qualify for a partial refund at our discretion.
c. Late or Missing Refunds:
- If you haven’t received a refund after [20 business days], first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@shadoshop.com.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@shadoshop.com with your order number and details about the defect or damage.
4. Shipping Costs for Returns
- Customer Responsibility: Unless the return is due to our error (e.g., wrong or defective item), the customer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- Return Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund unless the return was due to a mistake on our part.
- Return Address: We will provide you with the return address once you contact us for a return authorization.
5. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Perishable goods (e.g., food, flowers)
- Customized products (e.g., custom jewelry, personalized items)
- Intimate or sanitary goods (e.g., lingerie, swimwear)
- Courses and Marketing agreements
6. Contact Us
If you have any questions or need further assistance regarding our Refund and Return Policy, please don’t hesitate to contact us:
Email: support@shadoshop.com
Terms and Conditions
1. Introduction
Welcome to www.shadoshop.com (referred to as “the Website”), owned and operated by SHADEN ABUZEANA MARKETING SERVICES VIA SOCIAL MEDIA L.L.C. (referred to as “the Company,” “we,” “us,” or “our”). By accessing or using our Website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using the Website.
2. Ownership of the Website
The Website, including but not limited to the domain name www.shadoshop.com, content, design, and any associated intellectual property, is owned and operated by SHADEN ABUZEANA MARKETING SERVICES VIA SOCIAL MEDIA L.L.C. All rights are reserved. Unauthorized use or reproduction of any part of the Website is prohibited.
3. Pricing and Payment
All prices listed on the Website are subject to change without notice. While we strive to ensure that all prices are accurate, errors may occur. In the event of an incorrect price, we reserve the right to cancel or refuse any orders placed for products listed at the incorrect price.
Payment must be made at the time of purchase. We accept various payment methods, and all transactions are subject to verification and acceptance by us.
4. Order Processing
Once an order is placed, we will provide an estimated shipping date based on the supplier’s processing times. While we strive to meet these timelines, we cannot guarantee delivery dates.
5. Limitation of Liability
To the maximum extent permitted by law, SHADEN ABUZEANA MARKETING SERVICES VIA SOCIAL MEDIA L.L.C. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or the products sold through it. This includes, but is not limited to, damages for lost profits, loss of data, or business interruption.
6. Intellectual Property
All content, logos, images, and designs on the Website are the intellectual property of SHADEN ABUZEANA MARKETING SERVICES VIA SOCIAL MEDIA L.L.C. or our suppliers. Unauthorized use or reproduction is strictly prohibited.
7. Changes to the Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the Website constitutes your acceptance of the modified terms.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from the use of the Website or these Terms will be subject to the exclusive jurisdiction of the courts of the UAE.
9. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
SHADEN ABUZEANA MARKETING SERVICES VIA SOCIAL MEDIA L.L.C.
Email: info@Shadoshop.com
